Shipping & Returns

Returns Policy

If you need to return a part, please contact us for instructions. Original shipping costs are never refunded for any reason besides a major error in the listing (not including incorrect color or fitment of included pieces besides the main component). The refund will be less the original shipping cost, and you are responsible for the return shipping costs through the carrier of your choice.

If the item included free shipping, the refund will be less the actual shipping & handling cost that we incurred to deliver the part to you, our valued customer. We will provide that amount with the return instructions. Incorrectly ordered or not needed parts are subject to a 20% (of the total purchase price) Restocking Fee, which is also deducted from the refund amount. This fee covers the administrative, labor and supplies expense that we incur as a result of the item being returned.

Warranty shall be governed under New Hampshire State Laws and any actions arising out of warranties must be filed in Merrimack County District Court in Concord, NH. All refund checks will be issued to the name as it is on the original invoice. There will be NO CASH REFUNDS.

Shipping Policy

We do not offer international shipping. Items will be carefully packaged and shipped promptly after the sale. Please allow ample time for delivery before contacting us. If a package arrives with any obvious damage, please do not sign for the delivery and notify the carrier before opening to inspect the contents. Contact us promptly if the part has been damaged beyond what’s shown in the photographs.

For large parts that require truck freight shipping (i.e. Engines, Automatic Transmissions, Seats etc.): YOU MUST PROVIDE A BUSINESS/INDUSTRIAL (COMMERCIAL) ADDRESS FOR THESE TYPES OF PURCHASES. WE DO NOT SHIP LARGE FREIGHT ITEMS TO RESIDENTIAL ADDRESSES OR HOME BUSINESSES. If you do not have a commercial address, we can have it shipped to the nearest Freight Terminal where you can pick it up. Typically that facility is within 200 miles. You must have the means to accept the whole palletized shipment (i.e. truck/ trailer/etc.). If you do not have the ability to unload the pallet from the back of a tractor trailer/big rig with a forklift, outside loading dock, another truck, etc., we can arrange for the freight company to drop the pallet to ground level with a lift gate, with prior arrangements an additional cost to you. Freight Shipping is sent Economy guaranteed within 10 business days (Monday-Friday, non-holiday). This item will be palletized/crated and delivered by a freight carrier with insurance in a tractor trailer or box truck that is operated by an independent shipping company.

The truck will not go off-pavement to unload due to damage liability. The part will be secured to a standard sized pallet with metal banding and will be heavy (150-900 pounds). If there is obvious damage to the packaging: do not sign for it, as this releases all liability onto you and we cannot make an insurance claim. Notify the driver and take a photo of the pallet with your digital camera or phone! A valid phone number is required to process the shipment. We are not responsible for any delay in delivery by the freight company. Please understand that estimated delivery times for these services are approximate, and may change due to weather, disasters, traffic, etc.
We encourage you to contact us via emailing or calling 800-258-3215 before purchase with your vehicle information including VIN# and options (including engine size, drivetrain type, body type, emissions, etc.) to verify that this is the correct fit. This easy & simple action will prevent any inconvenience to you.